Stephen T.
Easy to install and operate. Life like flame and throws out great heat. Love it..
Steven S.
Buying another Dimplex for our master bedroom.
Jeff P.
Fireplace looks so real. When I received fireplace. There was some damage from shipping. I notified them and had a new one at my house within a week. Customer service was great!
Sherry H.
We were VERY impressed with the delivery and the way the fireplace pieces were packaged. They arrived separately securely packaged with then all the pieces professionally wrapped together on a wooden pallet. The fireplace was fairly easy to get in place. I didn't read carefully and had to order the plug kit later. Just to be safe, we had an electrician attach it. The fireplace is exactly what we wanted.
Daniel M.
It is sitting in an old wood fireplace we never used. I made a wooden platform so it would sit a little higher. The heat is decent but I wish it was a little more. It is in a fairly small room with 8 foot ceilings. It comes with trim pieces for the top and sides. It really needs a trim piece for the bottom as well but I made do. It looks great in my opinion. Eventually I will install a fireplace mantel and surround. I may end up tiling around the fireplace, inside the mantel and surround.
Mike I.
Easy installation homeowner loves it
Johnny L M.
Easy to install
Information provided for installation was great
Would recommend this unit
Virginia S.
Looks great, works prefect and was easy to install
Dencil M.
We have barely had it 2-3 weeks and it went out !!
Very aggravating to say the least!
Richard L.
Purchased and installed two of them for a customer of mine and they were very impressed.. To be honest I was also. Very nice product.
Betty C.
We love this fireplace - absolutely fits our needs in the Northwoods of WI
Robert W.
Love the looks of it. Cant wait for our place to be done so we can put it in and use it
Rob P.
Can’t see it in action yet because, flame effect never worked. Called Dimplex and they are sending me repair parts and setting me up with a service technician.
Linda P.
The ordering process was easy & I received the stove earlier than expected. The stove is sleek & attractive. My biggest complaint is that I did not read the description closer and learned that there was considerable electrical work that was required to install- just thought I would be able to plug it - but was I surprised !! Other than that- would recommend this product.
Timothy D C.
Not enough instructions on attaching frame. Finally figured it out after a few calls to company.
Mike I.
I have bought many of the 45” and other sizes I am having trouble with getting service completed they sent the new part waiting to get replaced since April