It arrived broken and the light won't turn off with out disassembling it. Then y'all said "In order to initiate the claims process, can you please provide any pictures or video that show the original packaging and clearly show any defect/issue with the item. We kindly request that these are sent over within 72 hours of delivery in order to open a claim." 72 hours is a ridicules turn around time especially seeing how I got it on a Friday and would not be setting an alarm for 48 hours. Please repl...