This is a great quality item but customer service is not great at all, I would say it is poor actually . It did take a long time to ship which I was warned about in advance on the website. It is beautiful. My only quibble is I ordered the bronze one which as per photos on website has a moderate gold quality which I was hoping would match my altar. As you can see on my photos it is looks black or grey which is another color they offer . I asked customer service about this and they refused to ...