I love the tree. It is beautiful. The issue I have is one of service. I ordered 2 trees, 1 medium and 1 large. Large was out of stock. I received an email telling me this and asking what they could do. I advised to send me a small tree, in addition to the medium and refund the difference. I have heard nothing, other than received the medium tree. No refund, no smaller tree, just nothing! This is so disappointing. Love the tree, looking for my refund , etc. please help!!!