My experience with this brand was disappointing. The product I ordered came with a box that couldn’t even open — something that basic shouldn’t be a struggle. When I raised the issue, instead of acknowledging the fault, I was met with long-winded justifications and excuses about packaging and how it was “complimentary.”
When a customer pays for an item, the packaging is part of the overall product and experience not something you get to separate and dismiss.
The way customer service handled th...