It took awhile to receive my order but it is a custom order, so that is expected. I love my necklace! I emailed customer service a few times and received and answer every single time in a timely manner, which was lovely. The only thing, after I placed the order I did ask if I could change to an 18โ because I ordered the wrong length necklace and I was told it would be switched but I received the 16โ. Nevertheless, I still love it and I will be ordering again in the future. ๐