My screen protector arrived cracked and was a different screen model than I ordered. I ordered three products. The other two arrived with no issue, so I’m somewhat satisfied . Their policy is to pay return shipping, which was not much less than the price of the item, so I just ate the cost and bought one somewhere else -oh well.
My main complaint was that I emailed the company about this and did not receive a response ever, though their website said within 24hours (I checked my junk mail too).