First the pluses: my Frome is absolutely gorgeous and is everything I expected it to be. Your customer rep Millie was also exceptional. Which leads to the con: the shipping company chosen, GLS, was absolutely horrible. I was supposed to receive the package on 1/6, but they kept cancelling or moving the delivery date until I finally received it on 1/13. I emailed with Millie a handful of times and she was very pleasant and professional to speak with even though I was getting frustrated with the s...